Privacy policy

What we collect

• Your account email and an optional display name.
• Family member nicknames and relationships you choose to add.
• Item details: category, nickname, descriptions, status and optional photos.
• Finder messages, plus any optional contact details or photo the finder chooses to include.
• Limited technical information such as scan counts and device type (phone, tablet or computer). We don't store precise location, and IP addresses are only kept as a one-way scrambled code to prevent spam.

How we use information

We use this information to run your account, connect QR tags to items, show the item details you approve, deliver finder messages to your dashboard and help prevent misuse. Messages are screened for spam; suspicious messages are held for you to review and never automatically deleted.

What is public

Anyone with an active tag's link can view its public page. It shows only the owner-approved item category, nickname, general description and optional photo, alongside a message form. The finder never sees the owner's name, email or phone number.

Finder messages are shared only with the item's owner through their dashboard. Finders should include only information they're comfortable sharing.

Children's information

Adults or guardians manage accounts. Children's legal names, birthdays, schools and home addresses are never required. Please use nicknames and avoid photos showing faces, school badges or address labels. Children should not arrange handovers alone.

Storage and security

Access rules in our database ensure each account can only reach its own family, items, tags and messages. Photos are kept in private storage; an item photo is only shown to finders if you switch that on, and finder photos are only visible to the owner.

Retention and deletion

We keep information while your account is active. You can delete messages, items and family members at any time, and deactivate tags. Deleting your account from Settings permanently removes your account, family, items, tags, messages and stored photos.

Your rights

Depending on where you live, you may have rights to access, correct, copy or delete your personal information, or to object to certain uses. You may also complain to your local data protection authority.

Contact

For privacy questions or requests, please use our contact page.